Last Updated: August 15, 2026

We want customers to understand how their order will be fulfilled and what happens if something goes wrong.

This policy applies to purchases through JerzeeUp.com and forms part of the JerzeeUp Terms & Conditions.

Questions or return requests may be sent to:

marketplace@jerzeeup.com

1. SHIPPING ORIGIN

JerzeeUp works with domestic and international suppliers and fulfillment providers.

Products may ship from the United States, China, or other fulfillment locations.

The shipping origin of one product does not necessarily indicate the origin of another.

An order containing several products may therefore arrive in more than one package and on different dates.

2. PROCESSING AND SHIPPING

Order processing and transit are separate stages.

Estimated processing or shipping information may be displayed on individual product pages, at checkout or in the order confirmation.

Customized jerseys generally require additional processing before shipment.

Delivery estimates are not guarantees unless expressly identified as guaranteed.

We will not intentionally advertise a shipping timeframe unless we have a reasonable basis for expecting that the product can be shipped within that timeframe.

3. SHIPPING DELAYS

International shipping, customs, carrier congestion, weather, holidays, supplier disruptions and other events can cause delays.

If we determine that an order cannot be shipped within the time promised when the order was placed, we will provide the customer with the applicable opportunity to consent to the delay or cancel the affected order for a refund as required by law.

If no shipment timeframe was stated, applicable U.S. rules concerning shipment within 30 days will be observed.

4. TRACKING

Tracking information will be provided when available.

Tracking information may take time to update after a shipping label is created or after a parcel is transferred between international and domestic carriers.

5. MULTIPLE PACKAGES

Products purchased together may be fulfilled by different suppliers.

You may therefore receive:

  • Multiple tracking numbers;
  • Packages on different dates; or
  • Packages originating in different countries.

Receiving only part of an order does not necessarily mean that the remainder is missing.

6. INTERNATIONAL ORDERS

International customers may be responsible for customs duties, VAT, import taxes, brokerage fees or similar governmental charges where these are not collected by JerzeeUp at checkout.

Customs requirements vary by country.

JerzeeUp cannot control the time a package spends in customs.

7. ACCURATE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you discover an error.

We will attempt to correct the address if fulfillment has not begun, but we cannot guarantee changes after processing or shipment.

Additional shipping costs resulting from an incorrect address supplied by the customer may be the customer’s responsibility to the extent permitted by law.

8. 15-DAY RETURN POLICY

Unless otherwise disclosed on the product page, eligible merchandise may be requested for return within 15 calendar days after confirmed delivery.

To initiate a return, email:

marketplace@jerzeeup.com

Include:

  • Order number;
  • Product being returned;
  • Reason for the return; and
  • Photographs when the item is damaged, defective, incorrect or materially different from the listing.

Please wait for return instructions before mailing the item.

9. RETURN CONDITION

For a voluntary return, merchandise should generally be:

  • Unworn;
  • Unwashed;
  • Unused except as reasonably necessary to inspect or try on the item;
  • Free of stains, odors or damage caused after delivery;
  • With original tags where supplied; and
  • In substantially the same condition in which it was received.

We reserve the right, where permitted by law, to deny or reduce a voluntary refund where merchandise has been materially used, altered or damaged after delivery.

10. CUSTOMIZED JERSEYS — FINAL SALE

Products personalized with a name, number, patch or other customer-selected customization are generally FINAL SALE once production or customization has begun.

Customized products remain eligible for an appropriate remedy if:

  • We produced the wrong customization;
  • The item is materially different from what was ordered;
  • The item arrives materially damaged;
  • The product has a material manufacturing defect; or
  • Applicable law otherwise requires a return, replacement or refund.

Customer-entered spelling or number errors do not constitute a JerzeeUp customization error.

Please verify customization carefully before submitting your order.

11. VINTAGE AND SECOND-HAND MERCHANDISE

Vintage and second-hand authentic jerseys may exhibit reasonable wear, aging, fading or other characteristics associated with their history.

Known material condition issues should be described or photographed in the listing where reasonably identifiable.

A condition that was clearly disclosed before purchase is not considered a defect merely because the customer later finds that condition undesirable.

12. WRONG, DAMAGED OR DEFECTIVE ITEMS

If you receive a materially damaged, defective or incorrect product, contact us promptly at:

marketplace@jerzeeup.com

Include photographs showing the problem when reasonably possible.

Depending upon the circumstances, we may provide an appropriate remedy such as:

  • Replacement;
  • Corrected merchandise;
  • Refund;
  • Partial refund where agreed with the customer; or
  • Another remedy permitted by applicable law.

We will not require a customer to accept store credit instead of a refund where applicable law requires a monetary refund.

13. REPLICA STATUS IS NOT A DEFECT

Where a product was clearly identified before purchase as an Unlicensed Replica, the fact that it is not an authentic or officially licensed product is not, by itself, grounds for claiming that the merchandise was misdescribed.

However, if a product was represented as authentic and the customer receives merchandise that is not authentic, the customer should contact us immediately.

14. RETURN SHIPPING

For ordinary discretionary returns, the customer may be responsible for return shipping costs where this was disclosed and permitted by law.

If the return results from our fulfillment error, such as sending materially incorrect merchandise, JerzeeUp will provide an appropriate return solution and will not impose return-shipping costs on the customer where prohibited by law.

Do not return merchandise to the sender address printed on a package unless instructed to do so.

15. REFUNDS

After an authorized return is received and inspected, we will notify the customer of the outcome.

Approved refunds will generally be issued to the original payment method.

Financial institutions and payment processors may require additional time to post a completed refund.

Shipping charges associated with an ordinary voluntary return may be non-refundable where disclosed and permitted by law.

This limitation does not apply where applicable law requires those charges to be refunded.

16. EXCHANGES

When available, we may permit an eligible item to be exchanged for another size or product.

Because inventory and supplier availability change, exchanges cannot always be guaranteed.

Where an exchange is unavailable, an eligible return may instead be processed according to this policy.

17. LOST OR UNDELIVERED PACKAGES

If tracking indicates an unusual delay or the package appears lost, contact us at marketplace@jerzeeup.com.

We may investigate with the carrier or fulfillment provider.

A customer’s legal rights regarding merchandise that was never delivered are not eliminated merely because a carrier reports a shipping problem.

18. PACKAGE MARKED DELIVERED

If tracking reports delivery but you cannot locate the package, first check:

  • The delivery location;
  • Household members;
  • Building reception or mailroom;
  • Neighbors where appropriate; and
  • The carrier’s delivery information.

Then contact us if the package remains missing.

We will evaluate the circumstances and available tracking information.

19. REFUSED AND UNCLAIMED INTERNATIONAL SHIPMENTS

Where a customer refuses or fails to claim an international shipment because of customs charges or other customer-controlled circumstances, any refund may be reduced by nonrecoverable shipping, return, customs or carrier charges where permitted by law and properly disclosed.

This provision does not apply where the refusal resulted from our error or where applicable consumer law requires otherwise.

20. CANCELLATIONS

Contact marketplace@jerzeeup.com immediately if you wish to cancel.

An order generally cannot be voluntarily cancelled after it has been shipped.

Customized merchandise may become non-cancellable once production or customization begins.

Any statutory cancellation or refund rights remain unaffected.

21. QUESTIONS

For shipping, cancellation, return, exchange or refund questions:

JerzeeUp
Florida, United States
marketplace@jerzeeup.com
JerzeeUp.com